As a Service Dispatcher, you’ll be at the heart of our operations, making sure our customers are taken care of and our technicians have everything they need to succeed. Every day is an opportunity to make a difference, solve problems, and deliver exceptional service!

Your Key Responsibilities:

Customer Service & Communication

• Answer customer calls quickly and with a friendly, professional attitude.

• Respond to service requests within two hours and schedule services within 24 hours.
• Follow up on unscheduled requests and keep customers updated on the status of their service.
• Assist the sales team in scheduling surveys for potential new business.

Dispatch & Work Order Coordination

• Create accurate work orders and verify customer details.
• Manage and update the dispatch board, ensuring technicians are assigned and scheduled effectively.
• Provide technicians with the necessary tools, information, and parts for successful job completion.

Service Agreements & Maintenance

• Schedule and oversee preventive maintenance calls.
• Conduct customer satisfaction calls and attend turnover meetings for new agreements.

Quoted Projects and Repairs

• Schedule manpower for small repair jobs and ensure technicians are equipped with the required parts and instructions.

What You Bring to the Table:

• A high school diploma or GED (required).
• Proficiency in Microsoft Word, Excel, and Outlook. Timberline experience preferred.
• Stellar organizational skills and the ability to juggle multiple tasks.
• Excellent communication skills
• At least 2 years of data entry or administrative experience.

Why You’ll Love It Here:

• Collaboration and Teamwork: You’ll work closely with technicians, customers, and various teams across the company, building strong relationships and a sense of camaraderie.
• Fast-Paced Environment: Every day brings new challenges, keeping the work dynamic and engaging.
• Shared Success: As an employee-owner, you’ll share in the rewards of our hard work.

Ready to Make an Impact?
Join a company where your skills and energy will make a real difference. Ready to take the next step in your career? We invite you to send your resume to [email protected].

The Estimating Manager plays a pivotal role in Warwick Mechanical Group’s success by collaborating closely with Business Unit Directors to prepare precise estimates and bid packages, securing essential projects for the company. This position involves planning, coordinating, and supervising the estimating department, offering both administrative and technical leadership to ensure the company’s corporate objectives are achieved.

Strategic/Management Requirements:

• Visionary Leadership: Dedicated to the Purpose, Vision, and Values of the Company, fostering a collaborative and goal-oriented team environment.
• Operational Expertise: Steady and consistent in all aspects of management, demonstrating the ability to develop strategies, set operational goals, and establish metrics for progress tracking.
• Analytical Acumen: Possesses strong analytical skills to devise effective estimate strategies, handle unexpected issues, and resolve problems that may arise during multiple estimates.
• Business Proficiency: Skilled in selecting competent staff and building trusting relationships, both internally with colleagues and externally with Customers, Vendors, and Partners.
• Decision Making: Demonstrates exceptional decision-making skills, especially in bid deadline situations, exhibiting initiative and the ability to act promptly.
• Leadership Excellence: Effectively delegates tasks, sets clear expectations, identifies training needs, and manages individual performance, showcasing strong leadership abilities.
• Time Management: Efficient in time management, ensuring deadlines are consistently met, and proposals are detailed and accurate.

Technology/Operational Requirements:

• Estimating Software Proficiency: Proficient in estimating software management and AutoBid integration. Knowledge to integrate modeling and estimating using Sysque is a plus.
• Technical Expertise: Deals with Owners, A/E’s, Designers, General Contractors, and Bid Captains to resolve technical matters during negotiations.
• On-Site Involvement: Position requires regular visits to construction and industrial work sites.
• Data Validation: Ability to review staff estimates, validate key estimating indicators such as feet/day, hours/fixture, cost/square foot, etc.
• Market Awareness: Stays current on material cost trends, updating estimating data related to material pricing and labor factors.

Qualifications and Experience:

• Experience: A minimum of 15 years’ experience in mechanical contracting, with practical knowledge (“boots on the ground” experience) in plumbing, mechanical systems, ductwork, insulation, controls, etc.
• Education: Bachelor’s degree in a business discipline or 5+ years equivalent experience as an estimating manager/chief estimator in mechanical contracting.
• Leadership Skills: Demonstrated success in leading and managing people in a team environment, managing multiple projects/initiatives, and meeting deadlines.
• Computer Proficiency: Superior computer skills, especially in Excel, for accurate data analysis and reporting.

To get started on this exciting journey with us, we invite you to submit your resume to [email protected]. $10,000 signing bonus for direct hires. We can’t wait to learn more about your unique talents and how they align with our dynamic team. Let’s make great things happen together!